INCUBYTES
Services

Incubytes Terms & Conditions – Clear, Fair, and Transparent Use.

Welcome to Incubytes. These Terms and Conditions outline the rules and regulations for the use of our services. By accessing or using our website, products, or services, you agree to comply with these terms. If you disagree with any part of these terms, please refrain from using our services.

1. Ownership of Content

1.1. All content (text, images, multimedia, etc.) must be provided by the client prior to commencing work unless otherwise agreed.

1.2. The client retains ownership of all data, files, and graphic logos they provide to Incubytes. Incubytes holds the rights to any artwork, images, or text created for the client, unless otherwise specified.

1.3. Incubytes reserves the right to showcase completed projects or deployed websites for portfolio and reference purposes unless a prior written agreement restricts this use.

2. Project Delivery

2.1. The timeline for project delivery starts after receiving all necessary requirements, approvals, and payments from the client.

2.2. Any feedback on shared designs or deliverables must be provided within seven (7) calendar days. Lack of response will be considered approval of the deliverables.

2.3. Delays caused by deployment issues, third-party support, or resource unavailability will be communicated, and timelines may be adjusted accordingly.

3. Payment Terms

3.1. An initial kick-off payment is required to begin the project and is non-refundable.

3.2. Any additional features, changes, or enhancements not included in the original scope will be billed separately.

3.3. Payments must be made on the agreed due dates without deductions. Non-payment may result in project suspension or legal action.

4. Support and Maintenance

4.1. One (1) month of free support is provided post-project completion. This includes bug fixes and email support but excludes architectural changes or new feature requests.

4.2. Post the free support period, maintenance will be provided based on our standard support plans, which are billed separately.

4.3. Third-party integrations or updates are not covered under maintenance unless explicitly agreed.

5. Client Responsibilities

5.1. Clients must back up all site data before engaging Incubytes. Any data loss during the project will not be Incubytes's responsibility.

5.2. Clients must ensure that all materials (e.g., images, text, files) provided comply with copyright laws. Clients agree to indemnify Incubytes against any claims arising from the use of unauthorized materials.

5.3. Any unauthorized changes to the website or app by the client or a third party after deployment will void Incubytes’s support for those sections.

6. Termination and Cancellation

6.1. A cancellation fee equivalent to the completed work's value will be charged if a project is terminated before completion.

6.2. Projects inactive due to no response from the client for fourteen (14) consecutive days may be terminated, with associated costs billed to the client.

7. Limitations of Liability

7.1. Incubytes is not liable for any data loss, inaccuracies, or omissions arising from the client's actions or negligence.

7.2. Incubytes will not be responsible for performance or accuracy issues related to third-party services or software.

7.3. Incubytes's liability will not exceed the amount paid by the client for the specific service in question.

8. Intellectual Property

8.1. The client owns all source code and assets after the final payment and project sign-off.

8.2. Unauthorized reproduction, distribution, or use of Incubytes's proprietary content, design, or code is strictly prohibited.

9. Abuse Handling and Security

9.1. Misuse of Incubytes's website or services, including hacking, unauthorized access, or malicious activities, is strictly prohibited.

9.2. Security measures, including encryption for sensitive information, are implemented to protect client data. However, Incubytes cannot guarantee complete security from breaches.

10. Governing Law

10.1. These terms and conditions are governed by and interpreted under the laws of the United Arab Emirates.

10.2. Any disputes arising out of or related to these terms shall be subject to the exclusive jurisdiction of the courts in Dubai.

11. Severability

11.1. If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will remain in effect. For any questions or concerns, please contact Incubytes at info@incubytes.com.

By engaging with Incubytes, you confirm your understanding and acceptance of these terms.